Very easy process. Service team is super helpful and goes above and beyond. Bought from Lucas, also super helpful, good at explaining everything, and answers all questions.

I have visited many Harley Dealerships and Stores. "Desperado" and John Thompson set the Standards fro all others to emulate. From Finance, Sales, Accessories AND Service! Great Job Team Desperado! - Don

I have been wanting to get back to riding now that the kids all grown up and out of the house. I started looking a few times while I was on contract and school in Canada, but live in McAllen. I got hold of Fabian a few times over the last year and went into the shop and looked around a few times, bought T-shirts for the guys in Canada and forgot about my adventure. After returning and finishing school I contacted Fabian again and we finally seriously looked at a few bikes and my eye was on an Anniversary Dyna. After sitting on it and trying to wrangle a deal, Fabian took me around to try a few other bikes and the last bike I sat on fit! Felt Perfect, comfortable and way too fancy for me, so I thought...I told Fabian let me think about it, I will get back to you before the end of the week...That afternoon I went on line to see about financing. I got a call later that day telling me I qualified and congratulations on owning your new Harley...(I work nights so I am still half asleep) I said thanks so what is next? Fabian asked when I could come in to sign the papers and begin my new adventure? I was so excited I said give me 40 minutes and I will be in...And btw, what did I buy? He says, remember the last bike you sat on? I said yes, thinking he was going to say well it is not that one as a joke, but he tells me I am the proud owner of a Screaming Eagle...CVO 2014 Softail Deluxe...I swear

I have been a customer for the past 14 years. Numerous owners and sales people have come and gone but I am still a loyal customer. The current merchandise team is the "best ever" T. Bermea runs a tight ship. She definitely deserves to have the position as "merchandise boss". Cat is as personable, efficient and a totally genuine person as you could ever find. With Cat, you get what you see. She is priceless as a person and as a salesperson. Alexis "Lexi" is heaven sent. She represents all that an employer and a business could ever look and hope for in an employee. Lexi is worth my weight in gold and platinum. I have a large number of friends and relatives that I buy tee-shirts for. Lexi is great about finding small-sized shirts for me. She, with help from her fellow salespeople or on her own, will hunt through countless boxes of merchandise to fill my request order. I don't know what they pay her; but, it is not enough! Always a "job well done" on her part. Bravo!!!!!!!

I have a problem with my ultra classic 2008, was traveling from mexico to galveston lonestar rally with 9Friends, i arrive at 5:55 to service, and the motorcycle was not accelerating at all, only 5mph, Joe was so friendly and even when they where closing, he recieve me the unit, and NORBERTO offer me a ride to edinburg. Another member of the group was arriving to the dealership 6:20, other byker was flat and he came with tire and rim on hand looking for a tube and how to install it. He did buy the tube, no mechanic was there because of the hour, and NORBERTO OFfer us to mount it because the other byker of the group was dumped on the international bridge flat and without tire. It was repaired by NORBERTO, with a happy ending day, next day muMoto was repaired at 10:00 am. And direct to Galveston..THAT's WHAT RIDERS LOVE, friendly and compromised dealership employees to HELP US.Thanks NORBERTO AND JOE. our Galveston Trip Angels...... GOD BLESS YOU. And Continue with THE SPIRIT.

A ver si sale en espaol viajando a Galveston un grupo de motociclistas una llanta se n poncho en el puente internacional, Y al detenernos mi moto ultra classic repentinamente dejo de acelerar. El grupo se dividi unos nos fuimos remolcando mi moto hacia la harley desesperado, Y otros hacia Mxico a parchar la llanta. Llegando a Harley desesperado a las cinco 50 en servicio me recibi JOE CANTU y me dijo que aunque el rea de servicio ya estaba cerrada l me reciba la moto y se haca cargo de que a primera hora la diagnosticaran y la tuvieran lo ms temprano posible para poder continuar hacia Glveston, NORBERTO El chofer se ofreci a llevarme hacia donde yo necesitara. Antes de Salir de la agencia desperado venan otros compaeros del grupo con rin y llanta amarradas del otro compaero ponchado, ya que en Mxico no pudieron reparar la llanta y el compaero se encontraba con la moto desarmada en el puente todavia. Partes nos vendieron inmediatamente la cmara pero ya no haba nadie en servicio, solo NORBERTO quien viendo la situacin aun sin ser mecanico se ofreci a montar la cmara y la llanta y dejarla funcionando para poder ir a auxiliar al compaero tirado. Mi moto estuvo lista a las 10:00 am del dia siguiente. GGracias a NORBERTO Y A JOE CANTU, todo se soluciono Y pudimos continuar rumbo a Glveston.LOS FELICITO POR EL PERSONAL TAN COMPROMETIDO Y CON VOCACIN DE SERVIR A QUIN LO NECESITA AN FUERA DE SU HORARIO.

Last week I was visiting the valley and I stopped in to by a couple of T-shirts. Erika in motorclothes went out of her way to help me find what I was looking for. I stop by Harley dealerships whenever I'm on the road to buy shirts, poker chips and other collectables. My last two experiences on the road visiting dealerships in San Antonio left me with a bad taste in my mouth. The girls over there were rude and seemed too busy to want to help the customers (even though I bought a really expensive jacket at their store). When I visited Mad Boar Erika was extremely helpful and patient. She made several trips to the back to find the exact shirt I was looking for and didn't give up until she found just the right shirt. Her friendly personality and customer service have won my business. Great staff. Sometimes the smaller dealerships seem to focus more on the customer.

I just wanted to share the great benefits I have been able to take advantage of by purchasing the extended warranty and wheel and tire coverage. So far, I had my rear bearings go out which caused damage to my sprocket. The total repair including bike pick up at my home was $600. I only had to pay the $50 deductible. A few months later I picked up a roofing nail in my rear tire which happens to be a 240. The total cost for the tire, mount and balance was roughly $400. I had to pay nothing, it was covered 100%.Thanks to the team at the dealership for always being helpful and for giving me the best in customer service. I'm happy to say that the recommendation they made to purchase the extended warranty has been the best thing I did aside from buying my 2008 Softail Rocker C. Riding,

This year my girlfriend Harriet and I started our Christmas shopping before the hustle and bustle of Black Friday. Being snowbirds from the great state on Minnesota we usually stay close to the Island this time of year. We decided to be adventurous and go out in search of something for the motorcyclists in our lives, my husband and two sons in my case. After looking for Harley Davidson dealers on the computer we found our way to Mad Boar. At first I had no idea what I wanted to buy for the motorcycle lovers in my family. When I entered the store a young lady named Erika helped me and made me feel right at home. Sometimes the young girls in the dealerships we go to don't like to bother with us old folks. I guess we're too slow or ask too many questions. Well not this young lady. Erika took the time to show me around, made suggestions and even asked me about my husband and my grandsons. I was so impressed by this young lady's pep and people skills I wanted to find her boss and demand that she gets a raise :) ha ha. She made Harriet and I's shopping excursion an absolute delight. I spent nearly an hour on this website trying to find the right place to leave my comments and I'm insisting that Harriet turns on her computer and does the same. If only you could bottle this young woman's personality and spunkiness. Erika made my Harley shopping trip wonderful. Kudos to you young lady!Sincerely,

We initially contacted John in Rentals back in May 2013 for a visit to the area in November 2013 at which time we were arranging for rentals of 2 bikes. From the on set John was so helpful and accommodating. By the time we arrived to pick up the bikes on November 18,we felt like we'd know each other for years. He made our rental process a breeze. Even with all the problems we caused for John, having to contact him on his day off, the damage to the one bike.... not once did he make us feel out of place, the total opposite, he went beyond the call of duty with his customer service. WE can not say enough great things about him, John is a definite asset to the team at Desperado Harley and we would not hesitate to recommend them to anyone.... another great Harley adventure thanks to John & the Desperado Team. Thanks so very much...... Dave & Sandi Coursey & Sus Eakins.

My friend Penny and I went to your place of business a few weeks ago to do some early Christmas shopping. Every year my husband and I bring our camper down to the valley this time of year. Jim, my husband always brings his Harley on a trailer so he can enjoy riding in the winter. Being hawkeyes from Iowa its wonderful that he gets to go riding in the winter time, I myself don't go anymore. When Penny and I got to the store we were wandering around like two lost old ladies with no clue of what to buy or where to look. This wonderful girl, Erika came right up and welcomed us like we were old friends. What impressed me most was her sincerity about helping us find the right gifts and making us feel at home in the store. My husband Jim loves his motorcycle but I don't know much about them. Erika asked ME questions about my husband's likes and dislikes and that really helped me get an idea of what to buy him for Christmas. I honestly feel that this girl is a superstar sales clerk. Because of her genuine interest in us as customers I feel that I have just the right gift waiting for Jim under the tiny Christmas tree in our RV. The store was slow when we visited and Erika took the time to talk and get to know us. Most young people try to rush us out after we make a purchase or just don't want to bother even being polite. This girl reminded me of my daughter so much I felt like giving her a great big hug. What a wonderful outing we had. Penny and I talked about this girl all through lunch. Thank you Erika for making our shopping day so lovely!!!!!

This is my second purchase at this dealership, and I must say it was awesome. If it was not for Ben in Sales and his attentiveness I would have walked out without winking an eye. Ben made it happen people and the got me out of my 2008 for a good trade deal and on to my dream bike (Street Glide S Model). Good Job Guys! Thank you for everything, and Hats off to Ben!!!

Desperado in McAllen , Tx Was a awesome dealer , walked in and helped me right away made me feel comfortable in the sale found me the perfect deal , I recommend alot of people to come to this desperado. Zeab Was the best sales man, a very nice easy to talk to man. Very Helpful in every way possible. - Xylia Gonzalez ( Very Satisfied Customer here at desperado ) ! :D

awsome bike!!

Robert Jackson was courteous , informed , and very prompt with our transaction and closing with Rick Villarreal was equallyefficient . A job well done by all !

Zeab has always given us his full attention to meet our needs. His professionalism and attitude gains the respect of his customers! I have bought 3 bikes from Desperado Harley-Davidson and will continue to do my shopping with them. Chad and Keena

I am 73 years old and have bought several new and used motorcycles in my lifetime I just bought a Harley Tri Glide and the sales person Ron Echavarria He was the nicest and honest sales person i have every dealt with. Ron went way out of the way to make me feel welcome, He seemed like family. I don't know who owns the dealership but the owner or owners need to know what kind of kid he is, Ron went way out of his way to explain any questions i did not understand. My next bike and all my friends bike I will recommend Ron and Desperado Harley.... Thanks Allan White

First of all the staff at desperado hsrley go way above making your feel welcome when you first walk in. my salesman Ron did everything he could to making the deal work. he is a no pressure at all salesman. will send friends and family to see Ron and the whole crew. thanks from the great service

On a recent visit to the Service dept I was really impressed this is the best I've seen since the change to Desperado. In Sept 2013 I purchashed a 2014 Limited had some trouble with the liquid cooling system which has sinced been fixed. On March the 10th I had and minor issue with my bike. I adviced the service dept person, Roel the problem and told him we were going to the Hill country on Friday the 14th if it could be readdy by then. Having had some bad experences in the pasted I didn't expect much. On the following day the service tech, Jose called and adviced he had checked the problem but was unable to determined what was causing the issue he also told me he was gonna work on the following day. Jose called me the next day and explained what he found and the problem was fixed. Man, just recieving those personal phone calls went a long way for me. We left and came back from our trip knowing that the Desperado Mcallen team was behind us! Great job and keep it up.

I was introduced to Fabian Garcia when shopping for my CVO Road King on the internet. This was the beginning of my adventure. After negotiating the purchase of my dream bike I began making plans to fly to McAllen, finalize our deal, and begin my solo road trip to Port Charlotte, Florida. Fabian is the best sales person I have had the pleasure of working with in all my years of purchasing vehicles. I flew in from Canada to find Fabian waiting for me at the McAllen Airport entrance. I was delayed in Denver and missed my connecting flight. We had only minutes to get to the dealership before closing time. This did not matter; I was made to feel like a king. Fabian began introducing me to his team. Everyone was very friendly and accommodating to my needs. First stop was at the parts counter to purchase the new Harley Davidson navigation system including the mount. I was surprised the items were in stock. Even though the dealership was closing Fabian had his team member help him install the system.While the guys were installing the navigation system Rick Villarreal took me to his office to complete the sale. He was very knowledgeable about all aspects of the Harley Davidson extended warrantees. Within a short time we were on our way to the service department where we met up with Fabian wiping down my bike after the installation was complete. To top it off he presented me with a tee shirt with the Desperado Logo on the back, an awesome addition to my collection. I was even surprised to find the fuel tank was full. He then went over every detail of the operation of my bike before saying good bye as I rode off into the sunset with the biggest smile ever on my face.My story did not stop there. Fabian maintained contact with text messages until I arrived safely in Florida. I have never been treated so special in all my life. I am proud to be a member of the Desperado family and will definitely be back to purchase all future bikes for myself and my wife.

Just recently purchased a new Ultra Limited; what an amazing bike! I want to thank Felix for all his help is sales. He is always there to greet you when you walk in and always has a smile on his face. I really enjoyed working with him to get the deal done. Joe and Jerry in service are the best. I have been to your dealership many times in the past 6 months and have always felt welcome and been treated with warmth and professionalism. I could have bought the bike at another dealer and saved a couple hundred dollars; but it's the people and the service that make Desperado my dealer. Thanks again!

The service dept. mainly Jaime, Jay and Hunter are really helpful and knowledgeable and did a fantastic job solving myproblem .I strongly recommend that you go for any needed help, also they a also have a huge inventory of bikes. I alsomet the owner Bratton and he was also helpful , cannot go wrong.

I just wanted to thank everyone at Desperado Harley Davidson for the phone calls after I got knocked off my bike (bicycle) while riding in a 20 mile race for Children with Diabetes. I could not believe how fast news travels. I really appreciate the care you show every time I come to the show room and the time you take out of your day to connectLove you guysDee

My wife and I are from St Louis, MO and we are visiting our daughter in Harlingen. As we arrived in Harlingen, I could hear a whine coming from the front wheel. I took our trike to Mad Boar Harley and talked to Hunter. I told him we are only here for about 16 days and needed our trike looked at. He took our trike and immediately had it looked at by Sarge. We were told the front bearing needed to be replaced because it was wearing out. Not only that, but our front tire had a big cut in it and needed to be replaced. They took care of both problems as well as replaced a burn out rear bulb and fixed the air shocks. While we were waiting for the repair to get finished, they offered us donuts, coffee, and took us to our daughter's apartment. When they got everything fixed we were told it was all covered by either our factory warrantee or the extended warrantee. All the employees were very friendly. I wish to commend both Hunter and Sarge. If I have any further need, they will be their first I call while we are in Harlingen.

I've to a lot of Harley dealerships around the country, butNone of them can compare to this dealership , the momentI walked in a nice a friendly hello was said to me erika introduced herself andMade me feel right at home as I walked Down to the tshirt towers Brian introducedHimself , for a minute there I thought he was the owner , needless to say I wasImpressed with the outstanding Service already, i then met Lou ,awesomepersonality he made me feel right at home, everyone was happy and cordialAnd it was obvious this dealership is a family in which they welcome u in like suchI would give this dealership ten stars if I could thank you Madboar for makingMy experience an excellent one! Great job!

On 09/20/14, I purchased a 2015 Road King with the assistance of Felix Trevino. Felix's attitude and performance of positive energy is my overall "Thank You" for making my purchase much easier. I'm glad that I didn't buy anywhere else but at Desperado Harley Davidson in McAllen Texas.Thanks, hv.

EXCELLENT customer service! RON ECHAVARRIA knows what it's all about. No pressure, no games, NO BS. His attention to detail and level of professionalism sets him apart from the rest. Ron made my purchasing experience a smooth and effortless one. I was mostly impressed by his kid friendly attitude and time management skills. Those small things speak volumes and go a long way when building relationships with clients. Thanks again Ron....We will be back!

Got my first Harley! Many thanks to Zeab Thomas for making it happen! 10 out of 10 all the way around!

We had been waiting 5 years to get our dream Harley Street Bob. We did it! Zeab made everything possible for us. We are so thankful. Wife was hard to convince, but when she spoke to Zeab everything just flowed easily. She was Happy, so Im happy. lol. It was an awesome experience and we are so thankful to finally be part of this Harley family. Thank you, thank you!

Louie really knows his stuff! I had a Honda VTX 1800 that was a beast, but unfortunately all things come to an end. Due to being rear ended by a pick-up truck, I had to let her go. Louie understood where I was coming from having seen my bike one day. He automatically could see that I had done a lot of work to her but that she was no trailer queen. When he heard my story he said, " I have the perfect bike for you!" Me being 6'3" and at 350lb not to mention a bit skeptical, I said "Show me." Boy did he! He put me on a 05' Road King with a stage 1 intake and 20" ape hanger bars. He said "This is not a "new" bike but, but it's in perfect condition and made just for you!" He could tell that I liked the custom look. Now I'm the owner of an 05' Harley Road King with a numbered 47/100 custom paint job, 20" apes, stage 1 intake, Vance & Hines true duels, Willie G edition bike! This baby is a true "BEAST"! Louie, you are the best! Thanks!

Wow! After staying off a bike for the last few years that's how I described my first ride on my first Harley. When Zeab Thomas called me yesterday morning to tell me my credit application had been approved I cautiously agreed to meet with him. Not only did he work intensively to fit me with a bike that fulfilled all I wanted in a bike but his customer service was excellent. Being able to not only get back on a bike but on a Harley then meeting the staff at Desperado made today such a great day. I will definetly direct all my freinds and family to Zebb and Desperado Harley for their bike purchases. Thank you

This will be the fourth Harley Davidson I have bought. I was traveling to the different Harley Davidson dealerships in the state. I was set to go to Beaumont on Febraury 7 when I saw the Desperado's website. From start to end, Zeab and the Harley Davidson team made me feel like part of their family. This has been by far the best customer service I have received. Whether you shop them first or shop them last, Desperado's prices and customer service can't be beat. Stop wasting time and gas like I did and visit Desperado Harley Davidson instead.

my salesman Louie Sanchez provided me with the most thorough product knowledge I've every experienced, my road test of the breakout was so much fun ,he was great and wonderful to be with I could have rode with him for the rest of the day ,he made my bike purchasing easy and simple with no hassle. so to all, go see Louie Sanchez for your next Harley purchase

I just want to thank Louie for making my dream come true. For everyone out there, let me tell you whoever decides to go to Desperados ask for Louie cause he is a awesome, down to earth m*****f*****!! He will actually sit with you and get a feel of what you want. Everything i am saying he is already choosing in his head what Harley is good for me. Once we were done on that he took me down to where all the bikes and started showing me harley's that i would be interested in. Well one caught my eye so now I'm proud to say that i'm a harley owner!!!! Now cause of you i'm burning HWY 281!!!!!!!!!!!Thank You Louie for having my back and making this happen!!!!!!!~Erasmo

Thank you Zeab for getting me into my first motorcycle!!! Zeab did not pressure me into buying something beyond what I can afford or what not ready for. For me I bought the perfect bike. I am so happy with my Harley

Louie is the best salesman you could ever find, his professionalism, motorcycle knowledge, and his natural ability to help and care for his clients has no parallel.He will provide you with the most respectful service you deserve, either in English or Spanish. Look for him if you would like to have the best experience of your life in owning a bike. My son and I entered the store just browsing and wound up getting a beautiful Road King. Thanks Louie!!We are currently in the Riders Academy. Our instructor, Mo, is an excellent coach, he is very patient and knowledgeable. For him, your safety is first.We are very, very pleased with Desperado's team. Keep it up guys!!

I`ve been a customer at Desperado Harley Davidson for quite sometime,purchased a few bikes before and always been very,very happy. I got a phone call from Louie Sanchez and the rest is history,I`m now the extremely proud owner of a 2015 Tri Glide in 2 tone red,very nice looking motorcycle,Louie was great with everything I needed,extremely helpful and explained everything about the bike.the test ride was great,but the way he helped me out was way beyond all my expections,thank you to Meme and Rick,way to go!!! Anyone looking for a used or new Harley,please look up this man,Louie,he won`t disappoint you.Thank you again for everything you did.

Service Mgr. "Joe Cantu" is an outstanding leader & mgr. of his dept. and personell. Never have been let down or dissappointed in his service advice & follow-up RE: Work related issues concerning either of my 2 Harley's 1)2014 Dyna Glide Fat Bob & 2)2015 Road Glide. His impartiality in treating all customers equally & fair is obvious during his routine daily duties. Always pleasant, calm & very well stated to arising isues & even irate personalities!!! Can't say enough except that upper headquarters ought to recognize & value such quality individuals affiliated with your dealership. I really believe he could give a speaking presentation to other employees at one of your annual meetings in rendering optimal service to the public with favorable public relations creating the atmosphere for customer return. People don't buy only the product but also buy into the integrety & honesty of the person handling the product..."the person behind the product"...and that my friends is what you have in Mr.(heavy on the Mr.)Joe

I was on leave visiting the valley when I decided to check out some Harleys in case I decided to buy one once I returned to El Paso. All I have to say was that Louie was exremely professional and knowledgeable on the variety of bikes in the store. He was also very friendly and offered some great advice! Long story short I ended up buying the 2015 muscle and rode it all the way to El Paso, a full 12 hour ride and loved every mile of it! Thanks again Louie for the awesome experience!

My salesman was Louie from Desperado, Mcallen Tx. I'm very satisfied with the service that he gave me. He is an awesome salesman and also very patient with customers. He definitely knows a lot about motorcycles and explains very well. Love the fact that he took time to explain everything, he's not only their to make a sell, he's with you from the beginning of the process to the end. Thanks Louie You really Hooked me Up. I Love My Bike!! IF Your looking for a great experience and a great person Louie is your man.

I was in the process of buy my first Harley. My wife and I went to Desperado's to look at some accessories when a salesman approached us. He identified himself as Louie and asked if we needed any help. At first I told him no but, then I asked him a question.Louie went out of his way to answer any questions that my wife and I had. I explained to Louie what I was looking for and right of way he went out of his way to showed me what he had to offer. Louie made my experience there very comfortable and pleasant. During the sale not once did Louie pressure me into buying something that I didn't want. Even though I just meet Louie that day, he became a good friend because he is honest and upfront with you from the minute he introduces himself to you. If you are looking for a great experience and you are looking to buy a Harley, then I highly recommend that you visit Desperado's in McAllen, TX. and go see my man Louie. He will take good care of you and your family and he will welcome to his Desperado family. Once again Louie thanks for the great experience.

i just recently purchased the new 2016 sportster 883. My salesman is Louie Sanchez and I honestly cannot find the words to thank him enough for having made my first motorcycle purchase such a wonderful experience. From the moment I walked into the Desperado HD, Louie made me feel welcomed. He took the time to explain the different motorcycles available and helped me find one that could suit me best. I'm truly impressed for the knowledge he has for what he does and how easily he earns your trust. Never did I feel pressured into buying and although I didn't purchase anything that first time I went, Louie kept in touch with me regarding a motorcycle I had my eye on. Once I decided to go back to purchase, Louie and the staff at Desperado were so attentive and accomodating, I already felt part of the HD family. If anyone is ever interested in purchasing a motorcycle, Louie is your man. Thanks again Louie and the staff at Desperado HD, I love my bike! <3

Thank you Louie, your patience was key to my purchase there at Desperado. My son loved your energy and immediately signed up for A riding class. Every time I visited in an attempt to purchase, it always seemed you were the right man for the job. Making me feel comfortable and at ease during the entire process.

Thank You to the sales manager, Meme Puga, and to the salesman, Jesse Herrera, for their assistance during my visit and subsequent purchase of my 2009 Night Train. As is typical, I was reluctant to visit the sales floor in trying to avoid the pressures and sales pitches typically associated with dealer visits. Much to my surprise, Jesse and Meme were very cordial and professional during the process but what is even more impressive is their actions after the sale. They have shown that Desperado HD is a great place to shop and I will definitely return for my apparel and further motorcycle needs. Thanks guys for a job well done.

My experience was great....despite that I'm very piky about what I purchase..the salesman was very patient and knowable about the bikes..answered all my questions. .he made me feel welcome and even though there's a soda machine for customers he bought two sodas one for me and my daughter whom also enjoys motorcycles. ...normally when the customer says I'm just looking at the bikes they assume you have no money to buy the bike and leave..but not this salesman...he sticked around and as I had questions he came to help me...I felt important around him..well to make this short. ..I will definitely keep coming in for products and accessories for my bike...I want to thank my salesman. "Louie"

I went in to Desperado to "look" at bikes with my dad, but after meeting Louie Sanchez, I quickly decided to go for it. I am an inexperienced rider and knowing this, Louie took his time and had me get a feel of a few bikes to see what I was most comfortable with. He made us feel extremely comfortable and welcomed. We decided on a Sportster 48 and he gave us recommendations on what changes to make to it to better fit my needs. Overall it was a great experience & I would highly recommend everyone to look for Louie for their next motorcycle purchase.

Purchased a previously owned 2003 FLHTCUI and was getting cooked by the factory designed exhaust under the seat. Stopped by Dealership spoke to parts people and was referred to the service dept.. Best 15 minutes I spent since owning this machine. Made suggestions on ways to correct my problem and not spend thousands on a new custom exhaust. Spent a few hundred (>$300) and enjoying my saved money for gas and more time on the road. Bought the bike in NJ from private sale and trailered it to wonderful TEXAS my winter home. Will return to this dealership with any future problems and suggest you stop here first. Thank you all for 100% satisfaction.

Thank you for every thing Louie ! That was a pleasure to deal with you ! My first Harley Davidson . I really appreciate all the time you took for me ! Now it's time to ride so let's go !

I want to thank Louie and all the staff that made it possible to drive out with a 2016 Heritage Softail on 01/29/16. Louie was instramental in making it possible by talking with finace banks whatever to make it happen. He was patient and kept me patient during the process. If anyone is interested in getting a good deal on a Harley. See Louie.

Big thanks to Joe "louie" for making our motorcycle buying experience a smooth one! Everyone at the dealership were professionals and super nice! This was not your typical motorcycle buying experienced. We felt welcomed, unlike other dealership profiled their customers prior to introduction. Thank you for everything we will come again. -Jessica

First of all let me start off by thanking Joe Louie Sanchez. Mr. Sanchez was very helpful and really made me feel welcomed. I walked in with no clue about a bike all I knew was I wanted something snazzy. Mr. Sanchez assisted me in my purchase and pointed me to the right direction of the bike that would fit me the best and benefit me the most in the now and the long run. The man knows his stuff he's a hard worker and you could tell he really loves what he's doing. I am very happy with my purchase of a brand new 2016 Harley Davidson 1200XL Forty-Eight. Today I bought a bike and I made a new friend thank you for keeping it 100 and not giving me the run around, so if your a guy like me who's looking for a bike but aren't really sure what's good for you go to Joe Louie Sanchez he will set you straight and have you rolling in no time. Proud to be part of the Harley Davidson family, weather it's fast or slow no matter where you go always remember "burn rubber not your soul"

CAME INTO THE SHOP LOOKING FOR AN EXTRA KEY AND I HAD A QUESTION REGARDING A BIKE AND THE SALESPERSON THAT HELPED US OUT WAS LOUIE SANCHEZ,VERY KNOWLEDGEABLE AND PATIENT,EVERY QUESTION WAS ANSWERED WITH AN HONEST ANSWER,WHICH I BEING A FIRST TIME BUYER RESPECTED ALOT.I WOULD HIGHLY RECOMMEND ANYONE LOOKING AT BUYING A BIKE,NEW OR USED,COME IN AND TALK TO LOUIE SANCHEZ,YOU WON'T GO WRONG WITH YOUR DECISION.I'M NOW THE PROUD OWNER OF A 2016 IRON 883 IN BLACK DENIM AND PROUD TO KNOW THAT LOUIE WAS GREAT IN HELPING ME WITH MY FIRST HARLEY.

My comments are about the service dept. They have been so kind to me that words can't express the gratitude I feel. My bike had a few small issues and your service dept went above and beyond in helping me resolve them. Not only did they get me back on the road quickly but also safely. Joe is a amazing person and really takes the time to explain the mechanics of what is being done in detail. Ruben and Robert were very informative and patient with all my questions. And Angel and Eric took lots of time and effort in fixing my bike...thank you all for everything. I will never hesitate in taking my bike to your service dept. Great team.

My wife and I bought a 2016 Breakout the other day. Louie was helpful and knowledgeable with our motorcycle needs. He made us feel like part of the HD family. Even after the purchase, Louie call and checks up on us, and reminds us that we are part of a much bigger riding family now. Louie keeps us informed of upcoming dealership events. We thank Desperado HD and Louie for welcoming us with open arms. I would strongly recommend Louie for your first or next Harley.

Louie is ur man on buying that Harley made it super easyRecommend him to all people

FIRST AND FOREMOST,LET ME SEND OUT A HUGE THANK YOU TO LOUIE SANCHEZ II AT DESPERADO HARLEY DAVIDSON FOR HOOKING ME UP WITH MY BEAUTIFUL HARLEY DELUXE,WITH ALL THE BELLS AND WHISTLES TOO!!I'M GOING TO TELL EVERYONE LOOKING FOR A HARLEY TO LOOK UP LOUIE FOR YOUR NEXT PURCHASE,THAT'S A BAD MOTHA $#@!&* AND HE AND THE BOYS WILL GET YOU SQUARED AWAY.WORKING WITH LOUIE,RICK AND THE CREW AT DESPERADO HARLEY WAS AMAZING,ESPECIALLY GETTING ME ON A BIKE.LIKE LOUIE SAID,I'M GONNA GET YOU TO ROCK THAT B@#$!H UP AND DOWN THE COAST,HE WASN'T LYING EITHER,MUCH LOVE TOO EVERYONE THERE.

I just wanted to take a minute to tell my experience, I recently purchased a motorcycle at Harley Davidson. I would like to give high praise to my salesman Louie. Not only was he extremely helpful and patience but also a gentleman and a true professional. I did not walk the first day with a motorcycle. We spend a month studying my best option and Loui had always the same enthusiasm, there was no pressure from him at all. I am convinced that he is a great asset to the company!Thank you Louie!

As a first time Harley Davidson owner, Louie, our sales man did an excellent job explaining to us the whole Harley Davidson experience. we left the dealership feeling like if had just we had just been invited to join a wonderful family. we look forward to enjoy all the great memories we"ll make.thanks again to everybody at Desperados. especially Louie.

LET ME START OFF BY GIVING BIG LOU SANCHEZ A BIG SHOUT OUT FOR HELPING ME AND MY BOYS OUT WITH OUR FIRST BIKE,A BRAND NEW 2016 STREET GLIDE SPECIAL. KNOWING HOW DESPERADO HARLEY DAVIDSON HAS OPENED IT'S DOORS TO US AND TREATED US LIKE FAMILY,LOU WASN'T LYING EITHER,YOUR TRULY TREATED AS SUCH. ANOTHER GROUP I WANTED TO GIVE THANKS TO IS RICK AND THE REST OF THE FAMILY AT DESPERADO. ALL I CAN HONESTLY SAY IS IF ANYONE IS LOOKING FOR A BIKE,NEW OR USED,GO BY AND SEE BIG LOU,YOU WON'T GO WRONG WITH YOUR DECISION.

Your Sales person Lowe, went over and beyond to make this purchase happen. He even can over my house at 9 pm to take pictures of my trade in. I live in Brownsville so that is about a hour away 1 way.Once we got paper work done he met me in Harlingen for me to sign. Lowe came but to pick up my old bike and 2 weeks latter the Dealership dropped off my New Bike due to my Work Schedule.Louie, is truly a Professional and understands my needs as we went thru this Deal. Second to none I tell everyone about the Personnel treatment that I received.Thanks Again Louie for making my Breams come True!Your New Brother

Thank you Louie Sanchez for the good service and friendly attitude.First time Harley buyer, Softail Slim , was the one for me. Very satisfied with my purchase. Looking forward to long rides with my wife.

My wife and I went in to Desperado a few times in the past couple of months, Louis always met us with a smile and a handshake. He never pushed us to buy, just answered every question and gave some great advice. After visiting different dealers, researching many brands and bikes we had narrowed down our list to Indian and Harley. The deciding factor was Louis, he was willing to do what other salesmen at other dealers wouldn't do, which is to listen to our true concerns and give advice that best fit my style and need of riding. I rode out this afternoon with my dream bike, a 2016 heritage softail classic. Customer service is the key, Louis has my business from here on.

Had the pleasure of working with Louis on the purchase of my 16 heritage, he is a very patient and advice friendly salesman. I couldn't be happier with his guidance in helping me choose the best bike for my riding style. I will use Desperado HD for all of my future purchases, as long as Louis is my salesman.

Would like to say thanks, for the personalized service I received from this dealership. I purchased my father's day motorcycle, Road Glide Ultra. My salesman, Louie, did an excellent job with our process and made my wife and I feel very welcomed. I recommend this place.

Thank You LOUIS (youre the man!) For hooking us up with our first Harley Davidson 2015 SoftTail Breakout!!!!!!! Love the customer service, fast, easy approved within minutes.

This is so long over due!!! Everyone at this location is great, there really is no words to describe how awesome everyone is. Louie was simply amazing!!! He is so friendly and such a great guy, he answers all your questions plus tells all the extra stuff too. He really makes you feel comfortable and sure minded about your purchase. Perfect example: I wanted to surprise my husband with a trade in that he was thinking about doing, after sitting with me and making sure that I was happy with the new arrangement as well as the payments, I made the comment that I wanted to prank husband about getting the new bike. Louie helped me come up with a scheme to make sure that not only did my husband come in that day, but brought the older bike with him. Louie helped me convince my husband that not only was the new bike he wanted sold, but that his old bike was up for repo. ( I know evil ). After about 20-30 minutes of this we finally revealed that everything was fine, and that we got him the new bike. Thank you Louie for everything that you do!! Keep up the good work brother!! Shout out to everyone else over there, ALL of you are great!!!

Today my dad and I stopped by Harley Davidson just to "look around" but I fell in love with a great looking bike! Louie was our sells man, such a cool guy, he helped us out and answered our questions to everything, very great seller! He got us a great deal, I recommend him to any buyer, he'll hook it up. Also BIG thanks to RICK for working his magic and trying everything to get us that bike! Such great and positive people!

Just want to give a shot out to Louie from Desperado Harley Davidson in Mcallen..working with Louie was great to purchase my Harley Davidson,.Louie made it as comfortable as possible and is a great salesperson..I would recommend anyone who is interested in purchasing a Harley to stop by Desperado and see Louie,.he can make it happen. .Once again thanks Louie for being honest and helpful in the purchase..you made our purchase happen and made it so comfortable # 1 Salesperson I have ever dealt with

WOW! Let me start by the service. Louie is just an amazing thorough, knowledgeable person,to call him my sales man is an understatement. He treats you like family. He got me specifically the bike u asked for. Even though my case was a bit special, having to travel from Houston to McAllen, he made sure the communication and understanding was at 100%. The staff at desperado is second to none, from motorclothes to the financing department. Highly recommend it! Thank you Louie for making this experience one for the books!!

Went in to "just" check out some bikes with my dad, and next thing I know I'm a proud owner of my dream bike, an Iron 883. Louie's knowledge and service was excellent. He made both of us feel at home, and it's clear that he genuinely loves what he does. I highly recommend him to anyone looking for a bike, whether you're an experienced rider or brand new like myself.

MY DAD & I HAVE PURCHASED SEVERAL DIFFERENT BIKES IN THE PAST 5 YEARS. BIG LOU WAS THE BEST SALESMAN TO DEAL WITH. HE ASK ME IF I WANTED TO TEST RIDE THE NEW MILWAUKEE 8 BIKE. THERE WAS 2 BIKES THAT I WANTED TO TEST RIDE FIRST , THE ROAD KING, SECOND WAS THE ROAD GLIDE I TESTED BOTH BIKES BUT HANDS DOWN I LOVED THE ROAD GLIDE BEST. SO WE WENT BACK TO THE DEALER SAT DOWN AND WE TALKED NUMBERS . I THEN DECIDED TO TRADE MY 2002 SCREAMING EAGLE SPORTSTER & A 2014 FLD SWITCHBACK & WE ALL AGREED TOGETHER WITH FINANCING & I ENDED UP WITH A 2017 ROAD GLIDE SPECIAL WHICH MADE ME A VERY HAPPY CAMPER/BIKER. I ALSO WANTED TO SEND A BIG THANK YOU TO MEME,RICK,LYDIA AND JOE,OVERALL JUST WANTED TO THANK EVERYONE AT DESPERADO HARLEY DAVIDSON IN MCALLEN. IF YOUR THINKING OF GOING OUT OF TOWN FOR A HARLEY,DON,T DO IT,DESPERADO IS YOUR HOMETOWN SHOP!!!

MY SON ,MARK AYALA ASKED ME IF I WANTED TO TEST RIDE THE NEW MILWAUKEE 8 IN A TRI GLIDE,I JUMPED AT THE CHANCE TO TEST RIDE THE NEW BIKE EVEN THOUGH BIG LOU JUST SOLD ME A BRAND NEW 2016 TRI GLIDE IN DECEMBER,WINK,WINK,I DIDN'T MIND AT ALL. WE ALL WENT ON A TEST RIDE AND WAS VERY HAPPY AND EXCITED ABOUT THE NEW FEATURES,SOLD ME ON THE NEW ONE REALLY FAST!!! BIG LOU WAS INSTRUMENTAL IN HELPING BOTH OF US OUT,VERY GOOD SALESPERSON AND EXTREMELY KNOWLEDGEABLE ABOUT HARLEY DAVIDSON BIKES. OVERALL OUR SHOPPING AND BUYING EXPERIENCE AT DESPERADO HARLEY DAVIDSON WAS AMAZING AND WONDERFUL,NO PROBLEMS OR ISSUES,EVER. SENDING A BIG THANK YOU TO EVERYONE AT DESPERADO FOR EVERYTHING YOU DO,KEEP UP THE GREAT WORK.

I would like to thank Louie Sanchez for assisting me on the purchase of my 2012 Dyna Wide Glide..I'll start by saying that this bike was not my first choice,but after going to desperado and seeing this bike in person I quickly had a change in mind.. Lou welcomed me as a friend right from the start, and right away showed me the bike and walked me through all the great things that this bike already came with..it didn't take me long to agree that this bike was the one..My first experience at desperado was a good one, Lou really helped me out and his experience and knowledge are a plus..thanks buddy for helping me out...P.S. I would also like to thank the rest of the desperado family for their assistance and help as well..

Amazing experience big lou extremely helpful will be recommended.

Walked in to Harley Davidson with a number in my head as far as payments per month I did not want to exceed. Louie did everything he could and got me exactly what I was looking for ! Couldn't be happier!

Bought my 2nd Harley from Desperado on Friday and couldn't be happier. Knowledgeable staff in all of the departments and Big Louie was an outstanding salesman as always. The whole process was quick and I was on the road with my new Roadster in just a couple of hours.

MY BROTHER RUBEN BROUGHT ME INTO DESPERADO HARLEY ON SATURDAY,WE WERE SHORT ON TIME AND THE ONLY DAY WE COULD COME BACK WAS THURSDAY,WELL THAT DAY IS TODAY. BIG LOU AND MEME PUGA HELPED US OUT LIKE YOU WOULD'NT BELIEVE,MADE MY DEAL HAPPEN IN NO TIME,READY TO RIDE BACK TO SAN BENITO. I RODE OUT TODAY WITH A CLASSIC 2006 FAT BOY MILITARY EDITION. I'M VERY HAPPY WITH MY SALESPERSON" BIG LOU" AND SALES MANAGER "MEME PUGA" AND TO THE REST OF THE STAFF, A HUGE THANK YOU!! IF YOUR LOOKING FOR A MOTORCYCLE,LOOK NO FURTHER THAN DESPERADO HARLEY IN MCALLEN,LOOK UP LOUIE SANCHEZ,HE'S CRAZY AS HELL,HILARIOUS AND WILL GET YOU ON THE ROAD IN NO TIME.

The service was amazing and Louie made us feel right at home. Everyone in the store tour was so friendly and welcoming. Louies knowledge helped me so much in my decision on purchasing my brand spanking new 2017 Street Bob!

Louie is a very knowledgeable and experienced salesman. He is very professional in his sales pitch with no pressure. Very outgoing and willing to help the customer. He is always a phone call away if needed. The whole staff is great.

I appreciate everything lou did for me. came to get a harley and im driving out with a special harley just for me, He's the guy to speak too and he's very smart when pointing out on the upgrades. Lou is man!

I recently bought a motorcycle from the McAllen location and the service was amazing! Louie did everything he could to make sure I was satisfied with my purchase. I appreciate the friendly atmosphere and if you are out looking to buy ask for Louie!!!

This is one of the best places I have found. Staff is more than accommodating. Everyone we dealt with were helpful, especially "Big Louie", whom orchestrated the majority of my first Harley buy. Yep I will recommend anyone straight to him for and awesome deal and savings....thank you. You guys all rock!

I love my bike! Thank you so much Louie! Really made us feel at home! Told us everything we needed to know about finding a bike and made sure we rode off with one we would love! Thank you so much!

1st and foremost I would like to thank GOD for giving us the opportunity to get our 2nd Harley. I would also like to thank Louie Sanchez for the outstanding customer service that he provided to my husband & I. Also for taking his time to explain everything to us. I would also like to thank Meme & Rick & Roel for great service. You all rock. Thank you again Louie for all your help. This is 1 very satisfied customer. God bless you all.

Louie Sanchez was great educating me on the different type of bikes available to me. Guided me through the process with ease and no pressure. Thanks Louie.

MY SERVICE WAS @#$!%$#7 OUTSTANDING!! MY SALESPERSON BIG LOUIE SANCHEZ WAS SUPER GREAT AND EXTEMELY HELPFUL,HIS KNOWLEDGE AND UNDERSTANDING IS TOP NOTCH. THIS IS THE MAN YOU WANT TO SELL YOU A BIKE,BAR NONE. TO MEME AND RICK,MY HATS OFF TO BOTH OF YOU GUYS,THANK YOU. THE OVERALL EXPERIENCE AT DESPERADO HARLEY WAS GREAT AND THE STAFF 1ST.CLASS. I SUGGEST THAT IF YOUR BUYING A BIKE,NEW OR USED,LOOK UP BIG LOU AND CHECK OUT DESPERADO HARLEY 1ST. BEFORE YOU GO ANYWHERE. GOTTA HIT THE ROAD NOW,SEE YA!!

Overall i had 2 great experiences at harley Davidson. i first went in about a year ago to get my first harley and my sales associate Louie helped me out perfectly getting me the perfect bike for me. If i ever had any questions i knew i could just ride in and someone would be their to help me out. Even when i got in a horrible accident and totaled my motorcycle they did everything they could to get me back on the road with a new Harley. Right now im riding a 2017 fourty eight and i couldnt be happier with it!!! thanks harley davidson for all the help and my sales associate for all the patience.

Huge thanks to Louie Sanchez for helping me trade in my 2003 Road King classic for a brand spanking new Street Glide special with a bunch of extra goodies. Louie went out of his way to help me with whatever I needed he even stayed late one day so I could make sure I got what I wanted. I also want to thank Meme and Rick for getting me on what I think is the baddest mother F@&*n bike out there. Harley Davidson Desperado is definitely the place where you will find professionals to help you out with any motorcycle needs.

Anyone looking to get their dream bike and a little piece of history a Harley Davidson the place to go is Harley Davidson Desperado. I want to give a BIG thanks my salesman and new friend "Louie" Sanchez, he is a great guy and will help you in every step of finding the right Harley for you. I am sure we have all experience those pushy salespeople that promise you the moon and try to fill you up with empty promises; those were my expectations walking into Harley Davidson Desperado. I just wanted to buy a great bike and not have to deal with the BS that 90% of dealerships try to feed you. So, it was a great surprise to meet an honest salesperson, Louie is a straight up guy and very knowledgeable in his job and will answer all your questions. I also want to give a big thanks to Meme and Rick they were very helpful and got me a great deal that exceed my expectations. When they say they will get you the best deal THEY WILL GET YOU THE BEST DEAL So, if youre looking into getting a great motorcycle at the great price you cannot go wrong with this great team Louie, Meme, and Rick. Their professionalism and service to their customers are unmatched and treat you like family.

MY WIFE AND I WALKED INTO DESPERADO HARLEY ON SATURDAY AND STARTED TALKING TO BIG LOU,WHO HAS SO MUCH EXPERIENCE RIDING AND SELLING HARLEYS THAT IT'S CRAZY. WE LOOKED AT A TOURING BIKE HE HAD SHOWN US AND FELL IN LOVE WITH THE BIKE,IT WAS EQUIPPED WITH ALL THE EXTRAS AND I DON'T HAVE TO PAY FOR ANY OF IT!! MEME IS ALSO A HELLUVA GUY AND MADE IT HAPPEN FOR US AND RODE OUT VERY HAPPY AND EXCITED TO FINALLY OWN A HARLEY, DREAM COME TRUE,THANK YOU GUYS FOR TAKING CARE OF US AND I WOULD HIGHLY RECOMMEND ANYONE LOOKING FOR A HARLEY,COME BY AND VISIT WITH BIG LOU,YOU WON'T GO WRONG AT ALL.

Thank you so so much to Desperado Harley Davidson for hooking me up with the parts I needed to fix Big Bertha's speaker. He searched the place high and low to find the parts I needed. Amazing customer service!